FAQs


THIS PAGE IS DEDICATED TO ANSWERING FREQUENTLY ASKED QUESTIONS.

IF YOU STILL HAVE ANY QUESTIONS THAT ARE NOT COVERED PLEASE FEEL FREE TO CONTACT US. WE DEAL WITH ALL QUERIES EFFICIENTLY.


Q: How do your loyalty points work?

A: For every purchase you make at Kids Dream, we offer a reward, each point is worth a penny that you can use for discounts on further purchases via our website. Our product page show how many points you will receive per item and once you have placed your order you will be given a total amount of points received for that purchase. You can redeem your points any time once you have earned 1 point or more, your points will never expire, the only time these points will be returned is if an order is cancelled or declined. You will receive your loyalty points once your order status is updated to delivered. In the unlikely event you are unsatisfied with your purchase or change your mind and wish to return your item your points will still be honoured for you to use if you wish to place another order with us in the future. Please note unfortunately you cannot redeem your loyalty points if you choose to checkout with Klarna, alternatively complete your order with Amazon Pay or Paypal, Many thanks.

Q: How do I take advantage of Klarna Buy Now Pay After Delivery?

A: Once you have selected what you would like to purchase simply click on the checkout button, you will then see an order summary. Check everything is correct and you are happy with your order then press checkout securely which will lead you to page that asks for your contact details and address. Below you will see payment methods just tick the pay after delivery option or select pay now by card. The next screen will say order has been placed and Klarna will send you payment instructions via email so make sure your email address is correct. You can manage your order at any time just log in at
www.klarna.com/uk 

Q: There isn't the option to buy now pay after delivery?

A: To benefit from this added feature you will have to access our website
www.kidsdream.co.uk via the desktop version (not using a mobile phone) as the option will not appear unfortunately.

Q: How do i pay for my purchase 14 days after delivery?

A: You would have supplied an email address at the time of ordering- payment instructions will be sent via email If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna's Customer Service. Simply visit Klarna www.klarna.com/uk at any time to manage your order. If it is your first visit you will be asked to enter your email address, you will then be sent an email with a link to Klarna just click log in. Your registration is then complete so you can pay for your purchase any time- up to 14 days after delivery. Just sit back, relax and enjoy your purchase.

Q: What if I am would like to return my purchase?


A: In the unlikely event a purchase from Kids Dream is faulty please email us prior to returning your item within 14 days of receiving your order. 
Please note that due to the nature of personalised products we cannot offer refunds unless the item is faulty or personalisation is incorrect (and it is our mistake) 

Return address: 73 Prince Charles Road, Broadstairs, Kent, CT10 3HH 

Could we kindly ask that items are returned in their original condition, packaging and labels attached. When returning your item please obtain proof of postage as it is our customers responsibility to make sure items are returned safely. Once we receive the item a full refund will be issued as soon as possible. We really appreciate customers do not wish to wait, but unfortunately no refunds can be issued before hand.

Q: What about printed items of clothing?

A: Again in the unlikely event you are not happy with the quality of your printed item, kindly return your purchase in original condition, packaging and labels attached and we will offer a full refund. If you simply change your mind due to specialised printing used we cannot accept refunds. We have high standards when it comes to checking our printed items so we will always ensure items are only sent out if they are perfect, DGT printing and dye sublimation inks are used which always give the best possible print quality. We have great trust in our printed baby items and we are sure you will love them too. Each item is designed exclusively by Kids Dream, so you will enjoy having a very unique piece of clothing for your little ones, they make great gift ideas too. 


Q: What if my item is lost or damaged in transit?

A: Please call us via 
0330 122 5619​​​​​​ or send us an email to admin@kidsdream.co.uk all our parcels are insured, a replacement item will be sent within 48- 72 hours after reporting the issue. 



Q: We have found similar items why should I buy from Kids Dream?

A: All our items are in the UK ready to be dispatched without the need to wait. All items that are in stock are shipped straight away. Expected delivery times 2-5 working days in the UK (shipping times may vary if you are abroad) If you place an order before 11am your purchase will be dispatched the same day.

See 
https://www.kidsdream.co.uk/delivery-22-w.asp for more information regarding delivery times and prices.

We have strict quality control ensuring all products comply to British safety standards. 

Q: How do I pay for my purchases at Kids Dream?

A: You can use our safe and secure checkout system with the option to pay using Paypal or select Klarna to take advantage of buy now and pay 14 days after delivery (no credit check neccessary) Our payment gateways handle all sensitive payment details which are not stored anywhere on our website.

Q: Who are Klarna?

A: Klarna was founded in Stockholm in 2005 with the idea to simplify buying. Today they are one of Europe's fastest growing companies. In 2014 they joined forces with SOFORT and formed Klarna group, the leading European payment provider. Klarna Group serve over 45 million customers. Their goal is to become the world's favourite way to buy.

Find out more about Klarna here: https://www.klarna.com/uk/

Q: If I choose to pay using Paypal Do I need a Paypal account?

A: No you can use the option to checkout as a guest so all you will need is a credit or debit card. You will still benefit from the extra security they offer and your purchase will be covered under their buyers protection.

Q: Do you offer payment plans to enable customers to pay by instalments?

A: Yes we are now offering payments plans which gives customers the opportunity to pay for your purchases spread over two or three instalments either weekly or monthly. Your order will need to placed either via the contact form on our website https://www.kidsdream.co.uk/contact-us-2-w.asp or email admin@kidsdream.co.uk. Please supply your Paypal email address, the items you would like to order and how you wish to pay either two/ three instalments weekly or monthly? we will then generate an invoice which we will send to you via email with a Paypal payment link. Please check the invoice to make sure everything is correct and you accept the payment amounts. Paypal will handle the payment plan, once all your payments have been made your order will be dispatched. Please note all payments have to be made by the 8th December to ensure your order will arrive in time for Christmas.

Q: Do I need a Paypal account to set up a payment plan?

A: No you don't need a Paypal account just supply your email address, we will then send you an invoice with a payment link which gives you the option to log in to your Paypal account or select  "Don't have a Paypal account? Pay using your debit or credit card" the payment plan works exactly the same. No items will be dispatched until all payments have been made in full.

Q: If I choose to take advantage of Kids Dream payment plan when will the first payment be taken?

A: If you choose to pay weekly the first payment will taken the following week after the payment plan has been set up. If you choose to pay monthly the first payment will be taken instantly followed by equal payments the same date the following months.  Please note all payments have to be made by the 8th December to ensure your order will arrive in time for Christmas.

Q: What is Buy Now.. Pay After Delivery?

A: Buy Now, Pay Later allows you to buy with Klarna Credit immediately and delay your payment at participating online stores. At the end of the Buy Now, Pay Later period you can either pay the amount in full with no interest or start paying monthly minimum payments and incur interest (18.9% APR representative). It’s your choice!


We can now use Amazon Pay at Kids Dream!

Q: What is Amazon Pay?

A: Amazon Pay is an online payments processing service that is owned by Amazon.com. What is great about Amazon Pay is for anyone who shops with Amazon you will have your address and payment details stored in your account, Amazon Pay provides the option to purchase goods and services from other websites at ease without having to enter any  of your details, saves time and gives our customers comfort that we offer a secure checkout facility at Kids Dream.

Q: How do I pay using my Amazon account?

A: Simply place your order at Kids Dream, continue to checkout and click the Amazon Pay option. Follow the on- screen instructions. 

Q: I see you offer a loyalty points scheme how does this work?

​​​​​​​A:  Yes we do offer loyalty points for every order placed at Kids Dream that are available to spent on future orders all you need to do is wait for your item to be delivered and these points will be available to you. Each loyalty point = 1p. Our product listings display how many points you could be rewarded for each individual item. Your loyalty points can be used against any order all you need is 1 point and these loyalty points you receive will never expire. The only time these points will not be available is cancelled, failed or declined orders.

Q: I have a gift voucher or promo code, how do I use it?

A: Once you have selected what products you would like to order, add these to your basket and click go to checkout, once you arrive on the next page you will see a few different payment options such as checkout securely, Paypal or Amazon pay. Click the checkout securely which will take you to the next page where you will see " I have a gift voucher or promo code " add your code here, but then if you wish to pay via Paypal or Amazon pay click on the alternative payment methods. Currently you are unable to add these codes when selecting the Paypal or Amazon pay button but this is something we are working on to improve our service.

Q: I see some of your items are pre-order only?

A: Yes some of our larger items come directly from manufacturers, some items are new brands to the UK and waiting for delivery and other items are so popular we struggle to keep them in stock. We always explain this in our descriptions but we appreciate this is sometimes overlooked, we are working on improving our pre-order service by adding a pre-order button to our website so this is much clearer for our customers. We appreciate your patience at this time.



All information you provide at the time of ordering is entered in to a secure system protected by our SSL certificate or any information supplied when you contact us at Kids Dream is confidential, we take your privacy very seriously at all times and your personal information will not be shared. Please read our updated privacy policy in accordance with the new GDPR regulations.